Hampton by Hilton Batumi Center – Administrator vacancy!

Join our team and contribute to Hampton's success!

We are looking for an energetic, warm and positive Administrator to join the Hampton by Hilton Batumi Center team. If you are service-oriented, want to offer guests a cozy environment and help them have an unforgettable experience, this is your opportunity to become a valuable member of a friendly and dynamic team.

Job Overview:

Hampton by Hilton Batumi Center is looking for a friendly and proactive Receptionist to manage the daily operations of the reception and assist with the bar as needed. Reporting to the Guest Services Supervisor, the Receptionist will play a key role in delivering a high standard of service, ensuring a smooth check-in/check-out process, and improving the overall guest experience.

Main duties and responsibilities:

• Warmly greet guests and carry out the full check-in and check-out process: verify information, allocate rooms, issue keys, and introduce hotel services;
• Recommend hotel services and benefits and actively engage guests in the Hilton Honors loyalty program to promote the brand.
• Be fully knowledgeable about hotel operations, room types, rates, special offers, and local attractions in order to effectively assist guests;
• Answer guest inquiries by phone, in person, and through the Kipsu platform, ensuring prompt and personalized communication;
• Professionally resolve guest complaints and problems, communicate decisions in a timely and effective manner to ensure guest satisfaction;
• Collaborate with housekeeping and maintenance teams to ensure rooms are clean, tidy, and ready to receive guests;
• Correctly process all payments in the PMS system, including cash, cards and virtual cards;
• Perform administrative tasks, including managing reservations, preparing reports, updating guest data, updating systems, handing over shifts, and maintaining relevant documentation;
• Support bar and breakfast services as needed – preparing/serving drinks and food, maintaining cleanliness, and creating a pleasant atmosphere for guests;

Other duties:

• Participate in team meetings and trainings, as well as in the professional development process;
• Assist with reception and bar stock control – including checking and replenishing stock as needed;
• Support procedures during emergency situations, follow hotel safety protocols, and ensure guest safety;
• Perform other tasks and projects assigned by management, which are necessary for the smooth functioning of the hotel and to ensure the highest level of guest service;
• Act in a coordinated manner with team members in emergency situations;
• Participate in the night audit process on the auditor's days off;

qualification:

• Bachelor's degree in Business Administration or Hotel Management (existing students are also eligible to apply);
• Previous experience in reception, guest services or hotel reservations is preferred;
• Fluent in English, both written and spoken; knowledge of an additional language will be considered an advantage;
• Highly organized, attentive to detail, with the ability to work effectively in a multifunctional work environment;
• Ability to remain calm and courteous in a stressful environment, with the ability to empathetically and effectively resolve guest issues;

Skills:

• Excellent communication, negotiation and interpersonal skills;
• Attention to detail and accuracy in processing reservations and managing guest data;
• Problem-solving skills and proactive approach to guest needs;
• Basic knowledge of bar service and beverage serving (will be considered an advantage);

Working Conditions:

• Employment type: Full-time, on shifts

In addition to professional growth, a diverse and constantly evolving work environment, you will receive the following benefits:

• health insurance
• 50% discount at various Hilton Batumi locations: Nephele Sky Bar, Tandila Lobby Bar, Restaurant Pelion and Eforea Spa Center
• 70% discount on Batumi cable car fare
• 20% discount at the restaurant "Argo"

If you are a friendly, detail-oriented person and want to make a great first impression on your guests, please contact us.

Interested parties please send your resume/cover letter, or contact us at: 595 43 60 09

Thank you for your interest, we appreciate your application and wish you success in the selection process!